With open enrollment season on the horizon for many employers, HR professionals may find themselves needing to brush up on best practices — while also devising a plan for a benefits undertaking unlike any other.

Experts shared with HR Dive last year myriad tips to ensure a smooth process. Among other things, they offered questions to ask a broker and suggested leaning heavily on tech. They also discussed communications best practices for assisting first-time enrollees.

Much of that advice remains relevant today, but open enrollment during the novel coronavirus pandemic is likely to bring an additional set of challenges. To address those, sources suggested HR professionals over-communicate and meet employees where they are, even if that means hosting a Twitter chat.

The stories below address those issues and more.