Dive Brief:
- Across the board, HR tech vendors tout their "user experience" (UX) as nothing short of "great," according to an article at HREOnline.
- While UX is important, writes tech editor Steve Boese, he points out that UX goes beyond eye-pleasing colors and buttons, as it must broadly cover how users "feel" about the technology.
- When evaluating HR technology solutions, Boese offers some critical questions HR should consider for current or potential HR technology solution providers regarding their specific UX.
Dive Insight:
Boese's questions include "What does UX mean to your organization?", "How easy or hard is it for the application's intended users to complete their actual tasks using the technology?" and "How fun and engaging is the technology for users?"
Boese points out that the HR technology solutions market is fairly mature, so providers already meet basic requirements and have "broadly similar" capability. He calls is the "what" of the HR technology evaluation process. That means the "what" differentiators, the UX components, are the tough part, the decisions that can drive or sink success.
He writes that HR leaders' tech evaluation criteria must be strong on the UX elements. "The "how" is becoming just as important -- if not more important -- than the "what," Boese writes.
